Senior IT Site Reliability Manager (f/m/x)

IONITY Dortmund, Remote Work from European Country, Remote Work Germany

Full-time

Permanent employee

Your mission

We are seeking a highly experienced Senior IT Site Reliability Manager to coordinate and continuously improve our IT operations while advancing Site Reliability Engineering (SRE) practices. This role is responsible for ensuring the high availability, reliability, and scalability of our internally developed front-end, back-end, and mobile application systems in a 24/7 environment.

Key Responsibilities

Lead and coordinate day-to-day IT operations and service delivery
Ensure maximum system availability, reliability, and performance across all platforms
Drive, evolve, and scale Site Reliability Engineering (SRE) practices, including monitoring, incident response, and automation
Own and improve 24/7 operational readiness, including on-call models and escalation processes
Collaborate closely with development teams in agile environments (e.g., SAFe) to enhance system resilience and scalability
Continuously identify and implement improvements based on incident analysis, KPIs, and operational insights
Align operations with ITIL processes (Critical Incident, Incident, Problem, Change Management)
Manage and optimize cloud-based infrastructure, primarily within AWS environments
Act as a bridge between operations, engineering, and business stakeholders.

Your profile

Senior-level experience in IT operations, Site Reliability Engineering, or a comparable role
Strong expertise in ITIL-based service management and operational best practices
Hands-on experience with AWS cloud systems
Experience working in agile environments, preferably SAFe
Deep understanding of IT operations needs, processes, and methodologies
Strong analytical, problem-solving, and decision-making skills
Innovative mindset with a passion for evaluating and adopting new technologies (early adopter mentality)
Excellent interpersonal skills with a high level of empathy and the ability to engage effectively with people across the organization
Strong team player with a collaborative and proactive approach
Ability to operate effectively in a 24/7 environment

Qualifications

Degree in Computer Science, Information Technology, or a related field (or equivalent experience)
ITIL certification is a plus
Experience with monitoring, automation, and DevOps methods and culture is highly desirable

Languages

English: C1 level or higher (required)

About us

IONITY is a joint venture of the car manufacturers BMW Group, Ford Motor Company, Hyundai Motor Group, Kia, Mercedes-Benz AG and Volkswagen Group with Audi and Porsche, along with BlackRocks Climate Infrastructure Platform as financial investor.